Refund and Returns Policy

Effective date: 01/06/2023

Thank you for choosing EducruX. We strive to provide high-quality educational services through our courses. We want you to be satisfied with your purchase, and we understand that circumstances may arise where a refund or return is necessary. This Refund and Returns Policy explains our guidelines and procedures regarding refunds and returns.

1. Course Enrollment and Payments

1.1 Enrollment and Payment Obligations:
By enrolling in a course on EducruX and making a payment, you acknowledge that you have reviewed the course details, including the curriculum, prerequisites, and requirements. It is your responsibility to ensure that the course meets your expectations and aligns with your goals before making a purchase.

1.2 Payment Methods:
We offer various payment methods for your convenience, including credit cards, debit cards, and online payment gateways. You are responsible for providing accurate and complete payment information. If a payment transaction fails or is declined, you may lose access to the course until the payment is successfully processed.

2. Refunds

2.1 Eligibility for Refunds:
We offer refunds based on the following conditions:

a. Technical Issues: If you encounter technical issues that prevent you from accessing or utilizing the course content despite reasonable attempts to resolve the problem, you may be eligible for a refund.

b. Dissatisfaction: If, within a specified time period, usually within 7 days from the course start date or purchase date (whichever is later), you are unsatisfied with the course content, teaching methodology, or overall experience, you may request a refund. However, you must provide a valid reason for your dissatisfaction.

2.2 Non-Eligibility for Refunds:
Refunds will not be granted under the following circumstances:

a. Failure to meet prerequisites or requirements: It is your responsibility to review the course details, prerequisites, and requirements before enrollment. We cannot provide a refund if you are unable to meet the prerequisites or requirements.

b. Change of mind: If you change your mind or decide not to continue with the course, refunds will not be provided.

c. Completion of a significant portion of the course: If you have completed a substantial portion of the course content, as determined at our discretion, you will not be eligible for a refund.

3. Refund Process

3.1 Requesting a Refund:
To request a refund, please contact our support team at [insert contact information] within the specified timeframe, providing your name, course details, reason for the refund request, and any supporting documentation or evidence. We will review your request and respond accordingly.

3.2 Refund Disbursement:
If your refund request is approved, we will process the refund within a reasonable timeframe. The refund will be issued through the original payment method used for the course enrollment, unless otherwise agreed upon.

4. Returns

4.1 Digital Products:
Since our courses are delivered digitally, returns of the course materials are not applicable. Once you have gained access to the course, you will retain that access for the duration specified in the course details.

5. Changes to this Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. The updated version will be indicated by the “Effective date” at the beginning of this policy. It is your responsibility to review this policy periodically for any changes. Continued use of our website and services after any modifications to this policy constitutes your consent to the changes.

6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our support team at educruxhelp@gmail.com to address any inquiries you may have.

By enrolling in our courses and making a payment, you acknowledge that you have read, understood, and agreed to be bound by this Refund and Returns Policy.